Frequently Asked Questions About Delivery

What are the delivery times?

Delivery in France:

  • Standard: 3-5 business days
  • Express: 24-48 hours
  • Pick-up Point: 2-4 business days
  • Chronopost: 24 hours

International Delivery:

  • Europe: 5-7 business days
  • United States: 7-12 days
  • Other countries: 10-15 days
How can I track my order?

Tracking Methods:

  • Email confirmation with tracking number
  • Client area on the website
  • Mobile app for tracking
  • SMS notifications

Available Information:

  • Status in real time
  • Geographic location
  • Estimated delivery date
  • History of movements
What are the delivery charges?
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France Rates:

  • Standard: €4.95 (Sometimes Free)
  • Express: €9.95
  • Pick-up Point: €3.95
  • Free Delivery for orders over €49

International Rates:

  • Europe: starting from €9.95
  • United States: starting from €14.95
  • Other areas: based on weight and destination
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What to do if a package is not received?

Steps to follow:

  • Check the tracking status
  • Contact customer service
  • Check your mailbox
  • Visit your pickup point

Claim deadline:

  • 14 days after the expected date
  • Refund or reshipment possible
  • Carrier investigation if necessary