Delivery and parcel tracking
Your kits delivered with peace of mind
Your order is dispatched within 2 working days, with a tracking link. The costs and estimated time are shown before payment.
Timescales
The parcel is dispatched within 2 working days after payment. The delivery time then depends on the destination country: it ranges from a few days in Europe to several weeks for distant destinations, up to a maximum of 45 days. The estimated time is shown when you choose the carrier.
Shipping costs
The costs are calculated at the basket according to your address and shown before payment: you never pay a surprise surcharge. To keep them down, group your items into a single order: two separate orders are dispatched separately, with costs for each, and cannot be combined afterwards.
Countries delivered to
We deliver in particular to France, Belgium, Luxembourg, the Netherlands, Germany, Italy, Spain, the United Kingdom, Switzerland, Canada and the United States, as well as to a few other destinations. The full list appears when you enter your delivery address.
Outside the European Union (United Kingdom, Switzerland, Canada, United States...): customs duties, import VAT or customs clearance fees may be requested on delivery. They are payable by the recipient and do not depend on the shop.
After the order
An order being prepared or already dispatched can no longer be cancelled or changed. So please check the address and the contents of the basket before confirming. If a mistake has slipped in, write to us straight away: as long as the parcel has not left, we try to correct it.
Frequently asked questions
My parcel is delayed, what should I do?
First look at the tracking link. If the parcel has not moved for several days, write to us with your order number: we open an enquiry with the carrier. A parcel is only considered lost after several weeks. If you have received nothing 6 weeks after dispatch, we send the order again or refund you.
My parcel is damaged on arrival
Report it to the carrier if possible, take photos of the box and the contents, and write to us quickly via the contact form. We then look for the solution: replacement or refund.
The parcel was refused by customs or returned
This happens mainly outside the European Union. Contact us: we can resend the order, with reshipping costs possibly applying if the return is not our fault.
Can I choose a carrier with signature?
Depending on the destination, several carrier methods may be offered at the basket. Only those shown at the time of ordering are available; for a particular request, write to us before ordering.
Before ordering, you can also read the returns policy and the terms and conditions of sale.
Add your order number and we will reply by email.