Secure payment

Shop with confidence

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Payment

Your payment is processed by specialised providers. We never see or store your card number.

Encrypted connectionThe site runs on HTTPS: the padlock in the address bar shows that your exchanges are encrypted.
Payment providersYour bank details are entered on the secure interface of our providers, not on our servers.
3D Secure authenticationYour bank may ask you to confirm the payment in its app or with a code. This protects against fraud.

Payment methods

The methods available vary depending on your country, the amount and your device. At the payment stage, you may find:

  • bank card;
  • Apple Pay and Google Pay, on compatible devices;
  • iDEAL, for Dutch customers;
  • Bancontact, for Belgian customers;
  • other local methods, depending on your country.

Only the methods shown at the time of payment are available. All prices are in euros.

How 3D Secure validation works

You enter your card as usual. Your bank may then ask you to confirm: a notification in its app, a code received by SMS, or a fingerprint. Once validated, you return automatically to the shop. If validation fails several times, the bank may temporarily block online payments: contact it to reactivate them.

A problem when paying?

My payment is declined

Check the digits entered, your card limit and the validation requested by your bank. Try another payment method if needed. If the problem continues, write to us via the contact form.

I was charged but I did not receive a confirmation

Check your spam folder, then write to us with the date and the amount. A charge without a confirmed order is cancelled or refunded.

My usual payment method does not appear

Some methods depend on the delivery country and the amount. Change country or basket to check, or contact us.

A question? Write to us.

Add your order number and we will reply by email.

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