Faq Sections

Frequently Asked Questions About Diamond Painting
What is the difference between round and square diamond embroidery?

Round diamonds are:

  • More easy to place for beginners
  • Faster to set with the multi-diamond tool
  • Create a slightly less precise effect
  • Leave small spaces between the diamonds

Square diamonds provide:

  • A sharper and more precise finish
  • Better coverage of the canvas
  • A more professional look
  • A longer completion time
What size to choose for a diamond embroidery?
  • Small size (30x30cm): ideal for beginners and simple patterns
  • Medium size (40x50cm): good compromise for portraits and simple landscapes
  • Large size (50x70cm and up): perfect for detailed landscapes and complex scenes

For optimal results:

  • Rule of faces: minimum 30x40cm
  • Rule of landscapes: minimum 40x50cm
  • Rule of details: the more complex the pattern, the larger the canvas needs to be

How long does it take to complete a diamond embroidery?

Estimate according to the format:

  • Format 30x30cm: 15-20 hours
  • Format 40x50cm: 25-35 hours
  • Format 50x70cm: 40-60 hours

Factors influencing the duration:

  • Experience of the creator
  • Complexity of the design
  • Type of diamonds (round/square)
  • Daily concentration time
How to preserve a diamond embroidery?

Protection during the process:

  • Use a protective film
  • Work in a clean environment
  • Avoid exposure to direct sunlight

Final conservation:

  • Framing under glass
  • Use of a special fixative
  • Storage in a dry and temperate location
  • Protection against dust
Frequently Asked Questions About Delivery
What are the delivery times?

Delivery in France:

  • Standard: 3-5 business days
  • Express: 24-48 hours
  • Pick-up Point: 2-4 business days
  • Chronopost: 24 hours

International Delivery:

  • Europe: 5-7 business days
  • United States: 7-12 days
  • Other countries: 10-15 days
How can I track my order?

Tracking Methods:

  • Email confirmation with tracking number
  • Client area on the website
  • Mobile app for tracking
  • SMS notifications

Available Information:

  • Status in real time
  • Geographic location
  • Estimated delivery date
  • History of movements
What are the delivery charges?
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France Rates:

  • Standard: €4.95 (Sometimes Free)
  • Express: €9.95
  • Pick-up Point: €3.95
  • Free Delivery for orders over €49

International Rates:

  • Europe: starting from €9.95
  • United States: starting from €14.95
  • Other areas: based on weight and destination
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What to do if a package is not received?

Steps to follow:

  • Check the tracking status
  • Contact customer service
  • Check your mailbox
  • Visit your pickup point

Claim deadline:

  • 14 days after the expected date
  • Refund or reshipment possible
  • Carrier investigation if necessary